Policies & Information
Cancellations/Reschedules
I view our time together as very important. When a session is cancelled or rescheduled at short notice, or missed altogether, it is often too late to offer this time to another client who may be in need of an appointment.
Cancellation/Reschedule more than 24hrs notice – no fee
Cancellation/Reschedule less than 24hrs notice – 100% of the session/lesson fee
Missed/forgotten appointment – 100% of the session/lesson fee
Health Fund Rebates
Rebates are available from many private health funds. Please contact your health fund to confirm ‘Individual Counselling’ limits and inclusions relative to your level of cover. I hold provider numbers with the following funds:
AIA Health Insurance
AHM Health Insurance
Emergency Services Health
GMHBA Health Insurance
Medibank
Mildura Health
Nurses & Midwives Health
Phoenix Health
Police Health Fund
St Luke's Health
see-u by HBF
Teachers Health
Teachers Union Health
Unihealth
Westfund
Payment Terms
Credit Card payment is due at the time of the session and is processed automatically via Halaxy. This involves storing your preferred card securely on digital file for seamless automated payments and invoicing (once entered the card number is encrypted and no longer visible to me, other than the final four digits/expiry). I do not pass credit card fees onto my clients
If a payment extension is required, I understand. Please advise at the time of booking and together we will make a plan.
Privacy & AI
I practice according to a Code of Ethics prescribed by the Australian Counselling Association. Confidentiality is assured and in accordance with Privacy Act 2000. All information disclosed to myself will be kept strictly confidential, except in the case of a court order, the disclosure of a serious criminal offence, or a life-threatening situation.
To further protect your privacy and confidentiality, I do not use AI-powered note-taking or recording tools during sessions. Session notes are handwritten and stored securely, eliminating the risks associated with digital storage and unauthorised access.
Video appointments taking place using the Psychology Today platform, which provides a HIPAA-compliant telehealth service designed to help safeguard your personal health information and maintain secure communication.
Social Media
In light of research concerning the detrimental effects of social media on the mental health of children and adults alike, I have consciously chosen to restrict my social media use. I provide educational information via Instagram from time to time and do not to keep any additional social media accounts.
For all enquiries and bookings, please visit my contact page.
Book Your Free 15-minute Call
I understand that taking the first step towards receiving support can be challenging. Before deciding what is right for you, it's important to feel comfortable and connected with your counsellor. Please feel free to speak with me; I welcome your questions and am here to discuss how I may support you.